Welcome to CycloTops Sales! We’re passionate about providing premium cycling apparel that moves as fast as you do. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of cycling apparel do you offer?
We specialize in high-performance cycling gear including:
  • Cycling jerseys (short and long sleeve)
  • Cycling shorts and pants
  • Cycling tights
  • Performance tops
  • Cycling gilets (vests)
Our products are designed for serious cyclists who demand both performance and comfort.
How do I choose the right size for cycling apparel?
Cycling apparel typically fits tighter than regular clothing for aerodynamic performance. We recommend:
  • Consult our detailed size charts for each product
  • If between sizes, size up for comfort or down for performance fit
  • Consider your typical riding style – racers may prefer tighter fits
If you need specific sizing advice, email us at [email protected].
Are your products suitable for all weather conditions?
We offer gear for various conditions:
  • Our jerseys and shorts are ideal for warm weather
  • Tights and long-sleeve tops provide warmth for cooler rides
  • Gilets offer wind protection while maintaining breathability
Look for moisture-wicking fabrics in our summer gear and thermal layers for winter riding.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted connections.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your gear fast! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95) – via DHL or FedEx (10-15 days after dispatch) with real-time tracking
  2. Free Shipping – via EMS (15-25 days after dispatch) for orders over $50
All orders are processed within 1-2 business days before dispatch.
How long will my order take to arrive?
Estimated total delivery times:
  • Standard Shipping: 12-18 days from order date
  • Free Shipping: 17-28 days from order date
These are estimates only – factors like customs processing may cause delays beyond our control.
Do you ship worldwide?
Yes! We ship globally with few exceptions. Currently we cannot ship to:
  • Certain Asian countries (due to customs restrictions)
  • Remote islands and territories
  • Areas with ongoing political unrest
If unsure about delivery to your location, contact us before ordering.
Can I track my order?
Yes! Both shipping methods include tracking:
  • Standard Shipping: Real-time tracking via DHL/FedEx
  • Free Shipping: Tracking available via EMS
You’ll receive tracking information by email once your order is dispatched.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be:
  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by proof of purchase
Please email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we made an error in your order. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund.

Account & Technical

How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.
How can I update my account information?
Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and password.
Why can’t I access my account?
If you’re having trouble accessing your account:
  • Ensure you’re using the correct email address
  • Reset your password if needed
  • Clear your browser cache and cookies
  • Try a different browser
If problems persist, contact our support team.

Still have questions? Our customer service team is ready to help! Email us at [email protected] and we’ll respond within 24 hours (weekdays).

Happy riding from the CycloTops team!